Broadband Fault Diagnosis

1.

Is the router plugged in? (if not plug in, wait 5 mins and try again)

2.

Is the router connected to the BT box on via an ethernet cable? (if not connect router to box and try again)

3.

Are any lights on the front of the router red? (if yes please state which light in description field)

4.

Are any of the lights not on? (if yes please state which light in description field)

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1.

Is the router plugged in? (if not plug in, wait 5 mins and try again)

2.

Is the router connected to the BT box on via an ethernet cable? (if not connect router to box and try again)

3.

Are any lights on the front of the router red? (if yes please state which light in description field)

4.

Are any of the lights not on? (if yes please state which light in description field)

            Gas/Electric Fault Diagnosis

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